Returns and Refunds Policy

We have a 14-day return policy, which means you have 14 calendar days after receiving the artwork to request a return.

For a return to be accepted, the artwork must be in the same condition you received it, protected in its original packaging, and accompanied by any documents included in the lot (if applicable). You will also need the receipt or proof of purchase.

To initiate a return, please contact us at: contacto@eltallerdelcoleccionista.com

If your return is accepted, we will send you a return label (if applicable) or instructions with the exact address of our workshop for you to ship the item. Please do not send any artwork without contacting us first, as we will not be able to receive it.

Return shipping costs are the responsibility of the customer, except in cases of damage or errors on our part.

Damages and issues: Please inspect your order upon receipt. If the artwork arrives damaged or the packaging shows visible signs of impact, take photos before opening it and contact us immediately at contacto@eltallerdelcoleccionista.com so we can assess the problem and handle the insurance claim.

Exceptions / non-returnable items: Returns are not accepted for custom orders (bespoke artworks made to order), unless they arrive damaged.

Refunds We will notify you once we have received and inspected your return at our workshop. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some extra days for your bank or credit card company to process and post the refund.